Picture a situation where you have a manager that is disrespectful, uncaring and is only concerned with rules and regulations. In contrast, imagine someone that is supportive, caring and uses own judgement and intuition over procedure. The latter is displaying empathy. This is the ability to put yourself in someone else’s shoes. And also understand their needs & feelings. It goes beyond the concept of sympathy. This is being able to support others sensitively and compassionately. The field of nursing is useful to see how useful empathy can be in the workplace. Nursing is repeatedly voted as one of the most trusting professions. Consequently, this is because they use empathy to care for their patients.
Empathy is the ability to put yourself in someone else’s shoes. And understand their needs and feelings.
There are a number of benefits to employees by developing empathy in the workplace. Relationships between staff become strengthened. This furthers trust. Also, managers gain a better understanding of employee issues. Finally, they are able to action plan and solve performance issues.
Are you currently struggling with issues in your business? Do your staff not having a fully developed sense of empathy? Angelina Bell has previous experience of working with businesses that are experiencing these difficulties. If you are keen to change this, why not book a 45-minute chat with me today by clicking here? I look forward to speaking with you soon.